S&S Appliance Parts and Service needs service technicians for the Birmingham, AL, Huntsville, AL, Mobile, AL, Pensacola, FL, and Ft. Walton, FL areas. S&S Appliance Parts and Service is based out of Birmingham, AL, we have been the largest independent servicer in state of Alabama since 1959. We are the preferred servicer for Whirlpool and exclusively work on Whirlpool products. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, Refrigeration, and other home appliances. This position provides timely and quality repairs of customers’ products while maintaining high levels of customer service.
- Provide in-home service on the full line of Whirlpool, Maytag, Kitchen Aid, Jenn-Air and Amana products ensuring the highest level of customer satisfaction and brand loyalty.
- Demonstrate a sense of urgency to meet customer time commitments.
- Meet key performance metrics and/or productivity goals as defined by the business.
- Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
- Continuously look for methods to improve business performance and enhance the customer experience.
- Maintain truck stock inventory within the prescribed company guidelines and standards.
- Follow the truck maintenance schedule and keep a clean, organized truck.
- Adhere to all company policies and procedures.
- Strong customer service and negotiation skills.
- Ability to take ownership of customer complaint and work with them to a successful resolution.
- Exceptional communication and strong interpersonal skills, including written correspondence.
- 2 years of appliance repair experience preferred.
We offer competitive pay as well as provide a company vehicle, uniforms, specialty tools, laptop computer, cell phone, and GPS. Other benefits include:
- Paid Vacation
- Heath and Dental Insurance Provided 100%
- Performance Bonuses
- $1000 Sign on Bonus
Come grow with us! We want people looking for a career not just a job. We have several openings available. Must be able to pass a background check, drug test, and have a clean driving record.
Visit us at #removed#
Role: Appliance Service Technician
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