Description

Sales Support Executive
Salary: £27,000.00 - £35,000.00 per year
Job Type: Full-time, Permanent
Location: Thetford
Additional Pay: Bonus scheme
Benefits: Company pension, profit sharing bonus, employee discounts, free or discounted food, on-site parking, canteen, flexitime

About the Company

A well-established business in the furnishings industry is seeking a proactive and organised Sales Support Executive to join their growing team. Known for delivering high-quality products and outstanding service, the company is expanding and looking for a team player to provide essential administrative support to the sales function.

The Role

This is an excellent opportunity for someone who enjoys a varied and fast-paced environment. The Sales Support Executive will play a key role in supporting the sales process—managing inboxes, preparing quotes, processing orders, and handling customer queries. You'll be a vital point of contact both internally and externally, helping ensure the sales team operates smoothly and efficiently.

Key Responsibilities

* Manage the inboxes of one or two sales team members, ensuring prompt and professional responses

* Prepare quotes and process customer orders accurately

* Handle inbound emails and phone calls, assisting customers with their queries

* Proactively build customer relationships and follow up on opportunities

* Maintain accurate records and ensure data entry is up to date in the CRM system

* Liaise with internal departments to facilitate a seamless sales process

* Take initiative to resolve queries and support the team with daily operations

Requirements

* Strong organisational skills with excellent attention to detail

* A proactive, solution-focused mindset

* Excellent written and verbal communication skills

* Confident in handling calls and responding to emails professionally

* Ability to multitask and manage priorities in a fast-paced environment

* Previous experience in sales support, customer service, or administration is advantageous

* Comfortable using Microsoft Office and CRM systems (training provided)

Why Join?

* Supportive, friendly team environment

* Opportunities for professional growth and development

* Collaborative and positive workplace culture

Schedule: Monday to Friday