CR3 are currently representing a medium sized housebuilder who are working on multiple sites across ESSEX. We are seeking a Customer Care Operative to work on a permanent basis.

Benefits:

* £40k - £45k salary

* Van + fuel card

* Flexible hours Monday - Friday

* Pension Scheme

* 25 days holiday

Duties of the Customer Care Operative:

* To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties - complete repairs on time/first visit

* To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes

* To review defects lists and procure any materials required prior to customer appointments

* To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through

* To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors

* Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated

* Maintain accurate records on the Defects Management System

* To organise and prioritise workload

Customer Care Operative requirements:

* Ability to work under pressure and meet deadlines

* Accuracy and attention to detail

* Excellent communications skills

* Good team working skills

* Time management skills

* Honesty and discretion

* Good understanding of Microsoft Office, Excel, Outlook

* Excellent analytical skills and organisation skills

* Good Maths and IT skills

* Ability to work to high degree of accuracy

* Full UK driving licence essential