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DATE ADDED: Sat 09/05/2020

IT Workplace / Service Delivery Manager

Guildford, UK
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COMPANY: PROACTIVE APPOINTMENTS

JOB TYPE: Permanent, Full Time

SALARY: £60,000 - £70,000

IT Workplace / Service Delivery Manager

We are currently working in partnership with one of our biggest clients who are looking to bring on board an experienced IT Workplace / Service Delivery Manager.

The Success candidate will have overall end to end responsibility for delivery of Service Desk, Desktop Support, Telephony and ACCESS based across the UK and India in line with the agreed service levels agreements.

Responsibilities:

    '€¢Ensure teams deliver to a high standard and consistently achieve SLAs and KPIs and fostering a culture of excellent customer service within the teams'€¢Drive resolution of business issues and ensure customer satisfaction, quality, cost efficiency, stability and technical performance for services, products and solutions within the area of responsibility'€¢Supervise or lead and develop people in accordance with the Client's company ethos, leadership values and relevant guidelines'€¢Primary customer liaison with business and escalation point for workplace related topics attending Service Review meetings and other relevant customer meetings

    Skills and Experience:

      '€¢Minimum of 3 years management experience in an IT service delivery capacity.'€¢Experience managing within a distributed service delivery organisation (International desirable).'€¢Excellent communication skills, both written and verbal with the ability to communicate at all levels'€¢High level of proficiency in collaboration, groupware and IT Service Management applications and systems(e.g. Service Now (desirable), SAP)'€¢Demonstrable experience in driving transformation within an organisation'€¢Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience'€¢Ability to carry out tasks independently in non-standardized (ever-changing) work situations'€¢Experience in workplace transformation in a large corporate including moving to cloud services, e.g. o365.

      Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

      Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

      We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http:/ / proactive.it/ privacy-notice/
      Role: IT Workplace / Service Delivery Manager
      Job Type: Permanent, Full Time
      Location: Guildford, South East, South East

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