Express & Courier Manager required to join this professional agent locally based to LHR

Time critical operations and customer service responsibilities

· Monday-Friday 9am - 5.30pm (this can be flexible)

· Out of hours for escalation

· Salary - £48K- £50k dependence on experience

· Must have customs knowledge of imports and exports

· Some AOG/ time critical knowledge would be beneficial.

· Managing two Fast paced teams of up to around 20 people.

· Managerial responsibility for customer service delivery to Express and Courier department Client base

· Management of Express / Courier Customer Service Teams, including staff development and resource planning

· Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer

· Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy

· To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations.

· Contribute to ongoing operational development and cost saving measures

· Identify areas of operational improvement by reviewing processes regularly.

· Keep up to date with Express / Time Critical and Courier market trends, and industry news.

· Establish, Manage and Maintain Internal and External Relationships.

· To ensure internal processes and client’s operational requirements are fully documented within SOPs.

· Managing Implementation for new business

· Training for new staff on operational and account procedures

· Ensure all HMRC entry regulations are met, through self-auditing of import entries.

Please send your CV to Kellie Buckley