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Date Added: Sat 17/10/2020

Operational Excellence Manager

Thame, UK
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Company: UNITED LIVING

Job Type: Permanent, FullTime

Salary: Competitive + Excellent Benefits

Operational Excellence Manager When registering to this job board you will be redirected to the online application form.
Please ensure that this is completed in full in order that your application can be reviewed.
SUMMARY We are looking for an individual who is experienced in driving the performance of an operational service by effectively managing resource, ensuring compliance to systems & processes that enable customer calls to be answered, diagnosed & scheduled to operatives efficiently with effective results.
The position will work across our Responsive Repairs division, compiling key data on call service levels, scheduling accuracy, appointment optimisation, productivity and customer satisfaction.
To be successful in this role, you must be highly motivated and have exceptional communication skills with an ability to collaborate with internal and external stakeholders.
Excellent IT skills, ability to interpret data, prepare project reports for senior management and deliver results to ; DUTIES AND RESPONSIBILITIES
• Support the Operational Delivery Teams to meet and outperform KPI’s
• Identifying areas of opportunity through insight and data analysis
• Initiate and maintain business relationships with all key stakeholders of the project whether internal or external to the organisation
• Maintain and develop existing reporting functions.
Excel and Power BI.

• Support contract mobilisations & IT system integrations
• Optimise current systems & processes within the Contact Centre
• Support business development, the mobilisation of new contracts and recovery of underperforming contracts
• Build strong working relationships with key clients, enhancing ULPS brand
• Feedback of information to SLT, with plans for Business improvements and greater resilience SKILLS AND EXPERIENCE
• Strong Analytical Skills: ability to analyse and process high volumes of information
• Experience in developing clear and welldefined processes; that drive performance
• Knowledge of delivering work through a central work/field management system
• Strong Team Player: Progressive, flexible and team oriented person required
• An ability to prepare and interpret reports, performance trackers and action plans
• Strong organisational skills, including multitasking and time management
• Excellent interpersonal and communication skills to interact with other departments, associates and outside suppliers and customers as necessary
• Strong initiative and self-motivation
• Desirable experience in the delivery of reactive works
• Proficiency in computer applications especially PowerPoint, MS Office and MS Excel
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