Customer Service Representative

OA are recruiting for a Customer Service Representative to join our client's highly successful and growing team.

Location: Welham Green

Hours: 8:30am - 5:00pm, with a 4:30pm finish on Fridays. Fully office-based

Salary: £24,000 - £25,000 - depending on experience

Customer Service Representative Benefits

21 days' holiday plus bank holidays
Additional Christmas closedown (3 working days, depending on dates)
Staff discount
Subsidised canteen
Free on-site parking
Customer Service Representative Key Responsibilities

Handle customer orders and enquiries via phone, email, live chat, or instant message
Resolve complaints quickly and patiently, including late, incorrect, or faulty orders, plus technical support
Maintain accurate and confidential customer and financial records
Use database systems and liaise with suppliers to arrange collections, deliveries, repairs, and correspondence
Assist with online registration, order processing, and stock availability checks
Support finance with security checks, accounting queries, and flagged issues
Communicate order updates, delays, or changes to customers
Coordinate with overseas manufacturing teams via Skype or email
Maintain a clean, safe warehouse workspace in line with health and safety rules
Keep company representatives informed on samples, new ranges, and queries
Customer Service Representative Skills and Experience

Friendly and patient
Team player in fast-paced settings
Detail-oriented and deadline-driven
Able to prioritise orders
Strong critical thinking and problem-solving skills
Good listener
Accurate record-keeping
Builds strong customer rapport
If you're interested in the position, please apply online with your CV.

BARNPERM

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days