ROLE OVERVIEW
Role: Service Technician
Reporting to: Service Manager
Property: Cortland at Colliers Yard
# Of Units: 559
Amenities: Lounges, Dining, Meeting Rooms, Gym, Courtyard and Bookable Suites
COMPANY OVERVIEW
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth – and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level.
We are looking for above and beyond team members to help create the new gold standard for renting in the UK – one with the highest level of service where the resident always comes first.
ROLE RESPONSIBILITIES
As a Service Technician you are responsible for residents’ satisfaction by providing an impeccable maintenance service and day-to-day upkeep of the development. Reporting directly to the Service Manager and working collaboratively with the Community Manager, you will ensure that residents have the best experience, and you will consistently deliver the highest levels of customer service. Here are some of the tasks you’ll carry out:
• Reactive maintenance, (work orders management) scheduling access with residents to diagnose, repair and resolve their issues
• Planed Preventative Maintenance (PPM’s) execution and documentation upkeeping
• Liaise with external contractors to attend repairs
• Re-let turnaround process including but not limited to painting, regrouting and general maintenance
• Communal area maintenance including painting, pressure washing and overall repairs
• Perform all relevant safety procedures for your development including Fire Safety
• Make sure the development is always clean, clear and presentable whilst ensuring residents and associates are safe and secure
• Work as part of a team to maintain high standards of presentation around the externals to the building, carparks and all common parts including lifts, floors, toilets and lounges via daily building walks
• Assist with all tasks assigned by the Service Manager and work collaboratively to ensure the development is up to an exceptional standard
YOUR BUILDING BLOCKS OF SUCCESS
• Experience working conduction task such as carpentry, joinery, painting and decorating
• Basic plumbing and electrical experience
• Confident communicator with the ability to build strong relationships and work well within a team
• Flexible and dependable with a go above and beyond attitude
• Resourceful problem-solver able to manage own workload and work proactively
• Ability to interact with residents, clients, and suppliers professionally and enthusiastically
• Tech-savvy for effective communication with the wider team
• H&S compliance experience or IOSH certification preferrable but training will be provided during employment
THE CORTLAND DIFFERENCE
At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience from wall to wall – from concept to completion, including investment management, design, build, and operations – while remaining entirely focused on delivering resident-centric, hospitality-driven service.
Our success is fuelled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunities employer.
