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DATE ADDED: Wed 30/10/2019

L2 Support Specialist

London, UK
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JOB TYPE: Permanent

SALARY: £26000 - £29000/annum

Reality Recruitment are looking for a Level 2 Support Specialist to join a global leading company in premium video streaming.

Responsibilities Include:

* Work through internal/external streaming, VOD and general queries effectively

* Provide fast and accurate diagnosis of escalated video and audio issues

* Provide guidance on technical issues experienced by clients and internal stakeholders

* Document our runbooks for LION and DICE production services and associated processes

* Assist with issues on clients LIVE and VOD content

* Taking down illegal streams reported internally or externally

* Assist in keeping high overall uptime of streaming equipment and linear channels

* Identify and implement remedial actions post incidents including relaying status updates to wider internal stakeholders

* Identify and escalate possible code issues across all supported platforms

* Assist with testing and training during client onboarding

Skills Needed:

* Knowledge of streaming of OTT video and audio delivery including codecs, frame rate, bitrate, and resolution settings

* Understanding of content ingestion workflows and CMS

* Experience with web technology, database, computer networking a plus

* Good knowledge of APIs and how they work

* Knowledge of CDN (Content delivery network)

* Problem determination and analytical skills critical to success

* Time management and high attention to detail

* Strong written communication skills with the ability to explain technical concepts in a clear and easy to understand manner

So if you're eager to learn, a tech head and passionate about Digital media then apply now or call one of the team at Reality Recruitment for more information
Role: L2 Support Specialist
Job Type: Permanent
Location: London, London,

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