Job Title: Retentions & Cancellations Advisor

Location: Sheffield (Office-Based)

Salary: £28,000 + Bonus Structure

Working Hours: Monday to Friday, 9:00am - 5:00pm

About the Role:

Stafforce Recruitment are currently recruiting for a Retentions & Cancellations Advisor to join a busy and fast-paced customer service team based in Sheffield. This is a highly phone-driven role focused on engaging with existing customers, managing cancellation requests, and working proactively to retain business.

Key Responsibilities:

Managing inbound and outbound calls relating to customer accounts and cancellation requests
Contacting customers to understand reasons for cancellation and offering suitable retention solutions
Handling objections confidently and working to retain customers wherever possible
Processing cancellations accurately and efficiently when required
Responding to customer enquiries via phone and email in a professional and timely manner
Updating internal systems with accurate records of customer interactions
Working towards individual and team retention targets
Delivering a high standard of customer service at all timesWhat We're Looking For:

Previous experience in a customer service, retention, or call centre role
Strong communication and negotiation skills
Confident managing challenging conversations and objections
Target-driven with a proactive and positive attitude
Good attention to detail and organisational skills
Comfortable working in a fast-paced, phone-based environmentAbout Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies