Location: Cannock- Staffordshire and Stoke-on-Trent

Immediate start

LONG TERM WORK

We are looking for an experienced and highly motivated Resident Liaison Officer to join our team working on kitchens and bathroom contracts along with planned works. The candidate will be responsible for ensuring that our tenants are fully satisfied with the services we provide, and that all works are carried out in accordance with contractual and quality requirements.

Responsibilities:

To lead on delivering all added value contractual commitments
Responsible for managing and delivering social value and customer service
Responsible for supporting site or contract with liaison between customers, clients and wider community
Delivering Social Value and an excellent Customers Service are key parts of the overall service provide to our clients, it is vital that you have a passion to go the 'extra mile' for each contract your Liaison role support
The role will involve taking the lead on dealing with enquiries and issues relating to various types of works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
Planning and diarising community, skills and employment initiatives to carry out for the whole year, trying to keep these in line with the Social Value Act
Establish an effective communications system to keep all the site team informed and maintain good relationships with the customers and construction team
You will coordinate the distribution of information regarding upcoming works and maintain information concerning contractual commitments
Carry out site visits with client and customers who may be involved in improvement works
Providing an overview of current and proposed improvement works
Dealing with queries, responding to complaints and resolving concerns in a positive manner
Initiate / generate technical instructions, site notes and other site observations
Identify possible case studies where we have shown excellent Customer Service and Social Value impact to communicate to our clients and for use in tendering new contracts
Manage any reporting required for the Contracts this role is responsible for supporting
Promote all good news stories and all initiatives with Marketing to ensure that we are capturing the good work we doRequirements:

Proven experience in a customer-facing role, ideally in a construction or facilities management environment
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients
Strong organisational skills, with the ability to manage multiple tasks and projects simultaneously
Ability to work independently and as part of a team
Excellent problem-solving skills, with the ability to identify issues and develop solutions
Must have a valid UK driving license and own transport
Must be willing to undergo a DBS check

If you are a motivated and experienced Resident Liaison Officer looking for a challenging and rewarding career opportunity, please submit your CV and cover letter today