Service Coordinator / Service Manager
Location: Stoke-on-Trent
Salary: Upon application

We are supporting an established manufacturing company in Stoke-on-Trent who are seeking a Service Coordinator / Service Manager to join their team.

In this role, you will be responsible for coordinating service engineers, ensuring that jobs are completed on time, safely, and within budget.

Key Responsibilities

* Prepare and formulate reports

* Schedule service engineers' workload

* Manage site access, including risk and method statements

* Oversee works vehicles and their maintenance

* Order service parts in line with scheduled jobs

* Check and issue parts correctly

* Monitor training and arrange renewal of skill cards

* Order hire equipment required for sitework

* Undertake site investigations on reported issues

Day-to-Day Requirements

* Experienced Service Coordinator / Manager (time-served)

* Engineering background and trained in multiple aspects of engineering (desirable)

* Strong verbal and written communication skills, with the ability to liaise effectively with internal and external customers

* Proficiency in MS Office (Word, Excel, Outlook)

* Ability to work under pressure and meet deadlines while maintaining a positive attitude and delivering excellent customer service

* Self-motivated and able to work independently, completing tasks within set instructions and accepted practices

* Full clean driving licence

Benefits

* Monday to Friday, 39 hours per week

* Supportive working environment with opportunities for growth and development

* Competitive basic salary (to match or exceed current)

* 23 days' holiday + bank holidays + your birthday off

* Solid pension scheme

Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never send your CV without your permission