Inside Sales Account Manager (German Speaking)

Maternity Contract

Location: Sunbury-on-Thames

Salary: £28,000 - £29,000 + quarterly bonus + retention bonus

Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch)

Hybrid: 2 days in the office, 3 days from home

My exciting client is looking to recruit a new German speaking Inside Sales Account Manager to join their friendly team for a maternity contract. You will provide sales support to, manage relationships and maintain customer satisfaction at all times with customers in specified territories. You will also develop business with existing customers, conduct customer business reviews and ensure correct and competitive pricing is offered to customers. For this role you will need to be business proficient in both English and German.

Responsibilities:

1. To pro-actively manage and develop the business in specified territories, and backup for other countries may be required, through account management from the office in Sunbury.

2. To manage customer accounts by quoting and negotiating prices, processing orders, and estimating and managing deliveries based on knowledge of stock, production, and delivery schedules.

3. To coordinate where necessary with other departments such as Logistics, Accounts Receivable, Accounts Payable, Warehouse, and Marketing.

4. To communicate with customers on a frequent and professional basis to secure orders and to provide product information and general customer service.

5. To anticipate and develop plans, which reflect the future needs of the customer.

6. To support the relevant Business Development Managers in the field at all times.

7. To manage inventory levels based on customer and inventory forecasts and ROP's.

8. To work with the RMA department to resolve returns issues.

Person Specification:

Fluent English and German spoken and written to business level.

Experience in sales / account management.

Fluent in at least one other European language, written and spoken, is highly desired.

Previous IT product-related knowledge is desirable but not essential.

Excellent communication skills

Excellent organisational skills

Excellent time management skills

Excellent negotiation skills

Excellent numerical skills

Pro-active

Ability to meet tight deadlines

Ability to use independent judgment