Account Manager - Client Site Services
Location: Nottingham - field-based across client sites, remote working and occasional office presence (East Midlands)
Salary: £33,000 - £38,000 per annum + commission (OTE £58,000)
Contract Type: Full-Time, Permanent
Benefits: 25 days annual leave (plus up to 5 additional loyalty days after 5 years' service), NEST pension scheme

Overview

An exciting opportunity has arisen for a commercially focused Account Manager to take ownership of a network of unmanned service points across a variety of client sites. This is a pivotal role for a proactive and analytical individual with a strong focus on customer satisfaction, operational standards, and revenue growth.

The successful candidate will work closely with on-site teams, client contacts, and internal stakeholders to ensure optimal service delivery and continuous improvement. This role offers a high level of autonomy and would suit someone with previous experience managing service contracts, customer engagement, and performance reporting across multiple locations.

Key Responsibilities

Client Relationship Management

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Develop strong, long-term relationships with client site contacts

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Act as the first point of contact for service updates, feedback, and issue resolution

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Regularly attend client sites to monitor performance, build rapport, and maintain visibility

Performance & Sales Insight

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Analyse usage and sales data to identify trends and commercial opportunities

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Provide weekly sales reports and insights, with tailored recommendations

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Present findings and action plans in monthly management meetings

Service Development & Optimisation

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Collaborate with field teams to maintain high-quality service and presentation standards across all locations

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Lead the implementation of service improvements and product changes based on client needs and data insights

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Ensure consistency of service experience across all sites, identifying gaps and delivering solutions

Compliance & Standards

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Support compliance with all relevant food safety, hygiene, and site regulations

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Ensure all locations meet required operational and health & safety standards

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Register new sites with appropriate authorities and ensure documentation is maintained

Key Performance Indicators

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Growth in product usage and revenue across all assigned sites

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Quality and quantity of client and user feedback collected and acted upon

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Full regulatory compliance across each service point

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Improvements in service margins and overall client satisfaction

Ideal Candidate Profile

Essential:

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Proven experience in managing client accounts and service delivery across multiple sites

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Strong interpersonal and relationship-building skills, with a client-focused approach

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Commercially astute with the ability to analyse and report on performance data

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Confident communicator with the ability to influence change and lead improvement initiatives

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Organised and self-motivated with the ability to work independently and manage time effectively

Desirable:

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Background in contract catering, facilities management, hospitality, or retail operations

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Experience working with unmanned or self-service environments

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Familiarity with compliance standards in food safety or regulated service delivery

This role is ideal for someone who enjoys variety, autonomy, and the opportunity to shape how services are delivered and experienced on the ground