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DATE ADDED: Tue 28/01/2020

IT Support Analyst/Desktop Support (O365/AD) - Guildford

Guildford, UK
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COMPANY: REED GLOBAL

JOB TYPE: Permanent, Full Time

SALARY: £20,000 - £25,000

IT Support Analyst/ Desktop Support/ 1st Line support/ IT Support/ First Line/ IT System Support/ Service Desk Analyst/ Helpdesk Technician

Type - Permanent

Location - Guildford

Salary - Up to £25,000 per annum

IT Support Analyst/ Desktop Support/ 1st Line support/ IT Support/ First Line/ IT System Support/ Service Desk Analyst/ Helpdesk Technician

This is a great opportunity for an IT Support Analyst to join a dynamic, and collaborative IT team in a fast-paced helpdesk environment, with a focus on excellent customer service.

You will be joining a Global Legal Firm based in Guildford. A back round in 1st/ 2nd Line IT Support is desirable to provide both desk side and remote support for IT queries and to ensure items are managed effectively.

Responsibilities:

  • Ensure the process of logging all tickets is followed
  • Provide fixes over the phone
  • Image computers; perform upgrades as necessary
  • Provide updates in IT Meetings
  • Assist in desk and office moves where necessary

    In order to be suitable for this role you should be detail orientated and have the ability to work both independently and as part of a team. Posses a problem-solving attitude and have a strong focus on providing excellent customer service.

    Skills/ Experiences:

    • Experience of using and administrating case management systems is advantageous but not essential
    • O365
    • Active Directory
    • Experience with imaging and profiling machines is beneficial

      If you would like to be considered, please apply below
      Role: IT Support Analyst/Desktop Support (O365/AD) - Guildford
      Job Type: Permanent, Full Time
      Location: Guildford, South East, South East

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