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DATE ADDED: Thu 06/06/2019

Flights And Ticketing Specialist

London, UK

JOB TYPE: Permanent

SALARY: £25000 - £30000/annum

Flights and Ticketing Specialist

To actively support the group sales teams with queries and training requests on a daily basis alongside assisting with all aspects of ticketing including air issues and refunds, ticketing exchanges, ADM investigation and airline contract where necessary.

Job Description

• To actively provide support to our sales team on a daily basis

• Work alongside Sales Managers and Head of Sales Operations to ensure all sales teams receive regular feedback and training

• Accurate issuance of air tickets using the GDS

• To be fully conversant with all aspects of the GDS and keep up to date with IATA developments

• Fare calculation and re-issue air exchange tickets

• To be fully conversant with all ticketing duties including airline contracts, CAT35 fares and procedures

• Maximise revenue and margin opportunities by issuing the best possible option for our guests and recovering monies wherever possible e.g. tax refunds

• Assist with all aspects of allocation bookings when required

• Investigation of Agency Debit Memos

• Continually seek new ideas and suggestions to improving processes

• Ability to thrive in a fast-paced environment and work well within a busy team

• Being on the emergency phone call rota and taking emergency calls out of hours as and when needed

Experience Required

• Ensure that all Travel Consultants are confident with the GDS and to assist with any queries from the sales team

• Provide training to the sales team as and when new procedures are introduced

• Ensure all ticket issuance and refunds are dealt with in a timely manner

• Assist with maintaining up-to-date versions of all contracts

• BSP - management of refunds, ADMs and general administration as required

• Attending in house training courses and if required meetings with various airlines to build mutually beneficial relationships

• Support the Flights and Ticketing Team with new booking flight costing checks and storing correct fares

• Highlighting of ticket deadlines and contract changes to the relevant teams

• Assist with keeping and updating reports on flight cost errors, ADMs and refunds

• Ensure that ticketing procedures are kept up-to date and that contract/airline anomalies related to ticketing and pricing are communicated to the relevant teams

• Providing out-of-hours ticketing support

• Organise staff and press flights

• Such other duties as management may reasonably require

The Package

• Competitive salary of £30k this will include working weekends and out of hours.


• If you would like to apply for the position please click 'APPLY' or email your CV or call Helen on (phone number removed)
Role: Flights and Ticketing Specialist
Job Type: Permanent
Location: South West London, Greater London,

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