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Date Added: Wed 22/05/2024

Customer Service & Sales Advisor

Fareham, UK
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Company: WORKSHOP RECRUITMENT

Job Type: Permanent, FullTime

Salary: £27,000 - £28,113 per annum

Our client is looking to recruit an experienced and professional Customer Service & Sales Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email.

Role key tasks:

  • providing a high level of customer service over the telephone, webchat and email
  • securing an order by converting a call into a confirmed order
  • processing orders and bookings
  • dealing with customer enquiries and queries
  • upselling products/services wherever possible
  • taking payment details and processing the payment
  • various general office administration duties
  • supporting other members of the team.

An ideal candidate will have...

  • An excellent telephone manner – remaining friendly, polite, and professional at all times.
  • Great communication, interpersonal, and IT skills.
  • Very good attention to detail to ensure accuracy of information, eg correct address, post code, contact numbers and location.
  • Good sales experience with knowledge and understanding of the sales process.
  • Good organisation skills with the ability to use own initiative.
  • Reliable, flexible and adaptable.
  • Hardworking and conscientious.
  • Positive, motivated, and pro-active.
  • Ability to remain calm and patient when under pressure.
  • Ability to work within a busy and fast-paced customer focused sales environment.

Reward

  • Starting Salary £27,000 pa, increasing to £28,113 pa after the completion of a successful 6 month probation period
  • 25 days holiday which increases to 27 after 5 years service, and 30 after 10 years service

Working Hours

  • 8.5 hours each day (9 hours and half hour unpaid lunch break)
  • Office open between 7.00 am to 6.00 pm Monday to Friday
  • Saturday mornings from 8.00 am to 12.00 pm on a rota basis (1 weekend in 9 at present).

Due to lack of public transport in location own transport will be required.

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