Century Communities, Inc. (CCS on the NYSE) is a rapidly growing New Home Builder that has an expanding presence in California. We are currently looking for a Customer Relations Coordinator to join our team. This role ensures that homeowner warranty and work order information is distributed to construction personnel in a timely manner and warranty work is done to the satisfaction of the homeowner. The ideal candidate must have experience in the construction field.
- Receive all incoming homeowner requests and inquiries.
- Call homeowners within 24 hours of receiving their phone call, fax or email.
- Submit/Post homeowner requests or inquiries to “Portal” for vendors/trade contractors within 48 hours of receipt and follow-up with a phone call to confirm their receipt of the information.
- Create work orders
- Enter work order information into System.
- Distribute work orders to subcontractors electronically via portal.
- Create AFP’s for all approved PO’s from Vice President of Customer Service or Dept. Head.
- Monitor the completion of all work orders
- Close out completed work orders in system.
- Update the WSR (Warranty Status Report) on a daily basis.
- Follow-up with Homeowners
- Call homeowners on all completed Orientation walk-thru to ensure that work was completed to their satisfaction.
- Call homeowners on all completed work orders to ensure that work was completed to their satisfaction.
- Complete other duties as assigned.
- High School Diploma or GED
- 2+ years’ of related experience required.
- Prior experience home-building customer service required.
- Must have experience and knowledge in the construction field or office in regards to warranty.
- Excellent communication skills
At Century Communities, we know it takes hammers and nails to build a house but it also takes passion, vision, integrity and quality to create YOUR home. Everything we do, from selecting locations, designing the architecture and integrating everyday efficiencies into our homes, reflects our deepest consideration and respect for our customers. Century Communities does more than build beautiful homes. We work side by side with people each and every day to help them achieve their goals and fulfill their dreams.
Our homes are where memories are made, families are raised and stories unfold. Our mission is to create thriving, enduring neighborhoods by building new homes with lasting livability. Visit one of our communities today and let us help you achieve your dream of finding the right home.
Founded in 2002, Century Communities is traded on the New York Stock Exchange, and is a Top 10 U.S. Homebuilder and in 2017 was ranked 26th among the Fortune 100 Fastest-Growing Companies. The Company builds single-family homes, townhomes, condominiums and flats in select metropolitan locations in 12 states across the West, Mountain, Texas and Southeast Regions.
Role: Customer Relations Coordinator
Location: San Jose,
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