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DATE ADDED: Sat 06/10/2018

Sales & Customer Success Manager

New Castle, USA
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COMPANY: SIMPLE GLOBAL

Job Description

 

Sales and Customer Success Manager

The Sales and Customer Success Manager shall exhibit, coach, and nurture the success and development of our clients and connect with leads that will bring growth and profitability to Simple Global. Under the direction of the VP of Sales and Customer Success, the Sales and Customer Success Manager is entrusted with the most significant functions of the organization: Sales Generation & Customer Success. The Sales and Customer Support Manager will be expected to increase department standards resulting in higher levels of conversion, new leads, and overall client satisfaction. Leading a team by implementing innovative problem-solving tools, creative training and development programs, and encouragement-based leadership techniques are additional daily items that will be measured closely.

 

Job Role

Sales & Client Lead Conversion (35%)

Client Success & Support (35%)

Create, energize, and build the Team Culture (15%)

Train, Coach, and Develop Employees (15%)

 

​Qualifications, Skills, and Competencies:

  • High School Diploma or equivalent

  • Associate or Bachelor Degree preferred

  • 3- 5 Years Experience: Hunting or Sales development role

  • Contact centre CRM application experience a must

  • Troubleshooting and creative-problem solving skills

  • Industry awareness in technology and application trends

  • Ability to show an advanced level of effective communication (all forms)

  • Exceptional leadership

  • Enhanced sales knowledge and skills at all phases of the sales cycle

  • Ability to illustrate ROI to Company decision makers together with the technical attributes of the solution


 

Role Breakdown

 

Sales & Client Lead Conversation (35%)

  • Prospecting and converting leads into profitable business relationships through leveraging existing industry knowledge and contacts

  • Consistent hunter, self-starter mentality with lead generation expertise coupled with the ability to quickly qualify and close sales opportunities

  • Preparing and presenting executive proposals to clients

  • Participate in new business development as required

  • Prepare and complete performance-based action plans for improvement

  • Collaborate on the scheduling of the department, comprised of team members spread across multiple time-zones

  • Continuing income streams from customers and find ways to increase them

  • Represent the company at various business meetings to promote the company



 

Client Success & Support (35%)

  • Analyzing industry challenges and opportunities to understand enterprise's customer communication and retention strategies

  • Ability to work with multiple clients at the same time

  • Proactive communication with clients

  • Update and inform when needed and to help resolve issues with client support team

  • Learn about your client's brand and desire to expand. Educate yourself on the client's business and their product

  • Educate client on all things new and of possible interest to them

  • Proven track record of surpassing quotas and customer satisfaction

  • Strong Leadership & Communication experience to maximize client performance

  • Exceptional business communication skills together with strong account planning

  • Client development experience, specifically the support strategy to guide client growth.

 

Create, energize, and build the Team Culture (15%)

  • Support strategic action items to build the team strength and improve the overall message of the brand

  • Set a clear mission and deploy strategically focused action items to accomplish

  • Positive attitude and teamwork

  • Constantly review, prepare, and complete action plans for improvement to move the team closer to the mission

  • Assist in the evaluation of the effectiveness of internal and external communication and workflow procedures

  • Participate in the continued development of the company and its culture

  • Support and follow up with customer-focused productivity goals that support the culture of the team

  • Commitment to Core Values, Personal Accountability, Committed to the Company's Success, Eager to Learn and Team Player

 

Train, Develop, and Coach (15%)

  • Work closely within the Simple Global Training & Development Program to establish role specific training and development programs for the team & for our clients

  • Maintain 100% adherence within department on all company policies

  • Generate team & client  trainings to help boost performance

  • Develop, monitor, and continuously improve department key performance indicators (KPI)

  • Transition the results of each team members KPI into action plans for improvements

 

Work Environment & Physical Demands

  • Position typically operates in an office environment, with a warehouse attached.

  • Occasional out-of-the-area travel and overnight travel.

  • Work frequent overtime, weekends, and rotating shifts.

  • Standard office equipment is used: e.g. computers, printers, filing cabinets.

  • Largely sedentary role, with the majority of time spent sitting at a desk utilizing a computer.

  • Occasional trips into the warehouse to assist operations team and may consist in the following:

    • Reaching, extending hands and arms in any direction

    • Standing, at times for extended periods of time

    • Walking, moving about on foot to accomplish tasks

    • Pushing, using upper extremities to press against something with steady force in order to thrust forward, downward, or outward

    • Lifting, raising objects from a lower to a higher position or moving objects horizontally from position-to-position

    • Light work, exerting up to 55 pounds of force occasionally

 

Company Description
Company Commitment to Equal Employment Opportunities
Be true to yourself and come as you are. The Culture of Simple Global is built on a foundation of progressive actions, innovative thinking, and an open-minded meritocracy. All employment decisions are based on business needs, job requirements, and individual qualification. These decisions are made without regard to age, race, color, religion, beliefs, family/parental status, sexual identity, gender identity or expression, veteran status. Simple Global is committed to the core principle of an equal employment opportunity for all employees and to providing employees an environment free of discrimination and harassment.

Company & Cultural Philosophy
Simple Global is an ecommerce solution provider that pairs cutting-edge technology with outstanding fulfillment services. By providing an integrated suite of software, logistics, and customer support, we help small and medium-sized ecommerce brands scale globally.

With strategically located warehouses in the United States and abroad, we fulfill orders quickly and cost-effectively. Our platform covers all aspects of the post-purchase experience, from order management, warehousing, and fulfillment, to customer service and returns.

Our mission is to ultimately break the global barriers that exist between buyers and sellers. We seek energetic thought leaders and knowledge workers who thrive on exciting assignments and working alongside smart, humble, and dedicated co-workers. Just as our aim is to lower the barriers that exist globally, we seek to break self-limiting barriers that are established through our daily thoughts and rituals. Our roots are firmly planted in our core values, which inspire us every day to be Adventurous, Creative, and Open Minded.

Simple Global Job Postings are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Role: Sales & Customer Success Manager
Job Type:
Location: New Castle,

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