The Vacancy CLIENT SUPPORT ADMINISTRATOR
We have an exciting opportunity for an experienced, full time Client Support Administrator to join the team at our offices in Manchester, to support Wates FM in delivering a comprehensive, first-class, maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and support all staff working on the account and ensures the effective provision of help desk and financial administration.
ABOUT THE ROLE
It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential)
We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks.
This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.
Some of the other Key Accountabilities as Client Support Administrator include:
- Workflow management of all jobs through CAFM system. Logging, updating, closure and reporting against all PPM and reactive tasks. Assignment and allocation of jobs to be tasked through the site Account Manager and Supervisor.
- Procurement through the systems for parts, materials or contracted services required by Wates and Client team. This may include obtaining pricing for quotes as requested by the site Account Manager or Supervisor.
- Administration of cash processes required by Wates and Client, including management of accounts payable workflows and financial housekeeping activities.
- Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site.
- You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed.
Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position.
WHAT WE OFFER
- Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…
- Excellent range of learning and development activity to support your career progression.
- Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.
