Job Title: Life Science Customer Operations Agent

Location: Colnbrook (with flexibility to support other locations when required)

Salary: Competitive, depending on experience

Are you looking to take the next step in your logistics career within the life sciences sector? We are seeking a proactive and detail-driven Customer Operations Agent to join a growing team that specialises in handling time-critical, temperature-sensitive biological and pharmaceutical shipments.

This role offers the opportunity to work in a dynamic environment where accuracy, communication, and customer care are key to success.

• Competitive salary package based on experience.
• The chance to develop expertise in the growing life sciences logistics sector.
• Ongoing training and development opportunities to support career growth.
• Work within a supportive, close-knit team environment.
• Exposure to both domestic and international operations.
• Opportunities to take on group projects and gain broader logistics experience.
• Flexibility with occasional overtime, offering the potential to increase earnings.

• Manage domestic and international freight forwarding by air and road for sensitive life science shipments.
• Prepare and present quotes for transport consignments.
• Deliver exceptional customer service through clear written and verbal communication.
• Ensure bookings, sales, and documentation are completed within agreed timelines.
• Co-ordinate transport arrangements with UK and overseas service partners.
• Prepare and process all relevant freight documentation, including airwaybills, shipping and health certificates, import/export licences, and customs entry documentation.
• Handle customs clearance processes and ensure compliance with security and data integrity requirements.
• Collaborate with other offices and teams on group projects as needed.
• Occasionally use company vehicles for collection or delivery of shipments and paperwork.
• Undertake training to enhance skills and adapt to new industry requirements.

• Previous experience in Air or Road logistics is highly desirable.
• Strong customer service skills with the ability to manage client expectations.
• Excellent written and verbal communication skills.
• Ability to work accurately under pressure and within strict deadlines.
• A flexible and proactive approach with a willingness to learn and adapt.

• Monday to Friday, either 08:00–17:30 or 09:00–18:30 (with 1-hour lunch).
• Out-of-hours, weekends, and bank holidays may be required on occasion.

This is an excellent opportunity for someone who enjoys a fast-paced logistics environment and wants to build a career in the life sciences logistics industry.

How to Apply:

If you’re interested in this opportunity, please send your CV and a brief cover note outlining your suitability for the role