Please only apply if you are available to start on Monday 6 October 2025.

About the Role

Our client is looking for confident, empathetic, and customer-focused individuals to join their busy contact centre team. As a Customer Service Representative, you will be the first point of contact for a wide range of customer queries, ensuring each interaction is handled with professionalism and care.

This is a full-time, office-based role for the first 6 months, after which hybrid working will be available.

Key Responsibilities

* Act as the first point of contact for customers via phone and email

* Handle enquiries related to rent, repairs, account management, and other services

* Manage a high volume of calls while maintaining excellent service standards

* Handle complaints with empathy and professionalism, aiming for fast and effective resolutions

* Follow up with customers to ensure satisfaction and gather feedback

* Provide informal support and guidance to new team members

Skills and Experience:

* Strong customer service and active listening skills - prior office-based experience is not required but would be preferred

* Resilient and empathetic, especially when handling complex or challenging calls

* Comfortable with technology, able to use multiple systems while speaking with customers

* A team player who communicates effectively with colleagues across the business