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Date Added: Fri 13/01/2023

Air Export Agent

Crawley, RH10, UK
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Company: RG FREIGHT RECRUITMENT

Job Type: Permanent, FullTime

Salary: £21000 - £25000/annum

Job Role: Air Export Agent

Location: Crawley

Salary: £21,000 - £25,000

RG Freight Recruitment are working on behalf of a freight forwarder to find an Air Export Clerk to join their team in Crawley.

This client is a truly global entity who have been operating and expanding for over 40 years. They specialise in air imports, exports and express freight from 23 office locations around the world including the US, Europe, Hong Kong, Australia, India and the UK as well as partnering with more than 250 local freight companies.

With an ethos of continuous improvement, this client aims to be the number one wholesaler of air freight in the world while delivering service excellence.

We are now assisting the client to find an Air Export Agent to provide clerical support to the Office Supervisor and Senior Export Clerk of the export department

Responsibilities

* Handling Customer queries / bookings for Export & Import Consignments via e-mail and telephone.

* Receiving & responding to spot rate enquiries via telephone and e-mail.

* Negotiating best possible deals with airlines and overseas partners.

* Building and maintaining solid relationships with existing and potential customers.

* Working to a high level of accuracy

* Checking with Airlines and partners that shipments have departed as planned.

* Completing various reports e.g. web bookings fail to show or require to be rebooked.

* Ensuring the telephones are answered in a timely and professional manner.

* Ensure any email communication is answered as quickly and politely as possible.

* Assist Export Agents / Spot Rate Negotiators and management as and when required.

The Person

* Excellent communication skills both verbal and written.

* Knowledge of Imports and Exports within the Air Cargo and Express.

* Excellent time management skills to ensure workloads are completed on a daily basis.

* Good telephone manner with previous experience of high call volumes.

* Good Operational & product knowledge desirable.

* Ability to work on own initiative and function within a team.

* Must be proactive & forward thinking
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