We have an excellent opportunity for an IT Service Manager to work with a forward-thinking MSP based in Somerset. The IT Service Manager will be at the forefront of ensuring the company's services are compliant, cost-effective, and aligned with business needs. The IT Service Manager's role will be to lead IT service delivery and system administration teams, driving safe and efficient operations. They will have significant demonstrable experience shaping and delivering several IT projects within a multi-divisional business.
Role responsibilities:
* Collaborate closely with managers across the business and partners to meet business priorities, conduct regular service reviews, and implement improvement actions
* Managing and maintaining the service support for the project requirements relating to partner specific services
* Management and intelligent oversight for all infrastructure and applications provided, ensuring regulatory compliance
* Work proactively with suppliers to address any service gaps, ensuring effective delivery
* Actively maintain Service Level Agreements to align with business priorities
* Proactively identify opportunities for service improvements and collaborate with partners to implement them
* Understand IT cost drivers and recommend cost-effective service delivery
* Serve as the primary interface between the business and partners for IT services issue escalation
* Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation.
* Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts.
* Assess and manage planned changes to production services, minimising business operations impact.
* Ensure the successful transition of IT Services from delivery to operations
* Ensures that there is efficient allocation of common resources and skills within the project portfolio
* Manages the communications with all stakeholders
Skills, experience and qualifications required:
* Strong background in System Administration support
* Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management
* Highly service-oriented, with the ability to build strong, partnership-based relationships
* Demonstrable experience in managing and developing partnerships with external service providers
* Skilled in SLA development and management
* Experienced in developing services to meet evolving business needs
* Practical usage of AzureDevOps, JIRA or similar supporting agile ceremonies for planning, collaboration and delivery of work activities
* Provides direction and influence project team
* Ability to analyse information and make sound decisions on the findings
* Able to influence and negotiate
* Ability to present reports and information in a variety of ways
* Ability to work with a range of stakeholders both internally and externally.
* Proactively builds knowledge through sharing knowledge, ideas and expertise with others.
Car allowance, 10% bonus plus benefits
This is a hybrid role which will require 2/3 days a week in the office