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Date Added: Sat 05/06/2021


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Job Type: Permanent, FullTime

Job Title EQUITIES PRODUCTION SUPPORT ANALYST Location NYC, NY Duration Long Term Description As a member of the GM APS team for the Global Execution Services, below are the primary responsibilities of the team members Have a daily interaction with the business user in person, over the phone and via email Support the business in their IT needs and understand the business workflows and scenarios Maintaining a proper coverage in their designated shift and always provide support in times of need i.e. production issue Voluntarily picking up work and tasks as received over email, phone or in person Provide business, team members and other projecttask partnering teams updates on the issuetaskproject Documenting and training other team members Shadow other team members and seek to learn to improve day to day coverage of the platforms Sharing knowledge within the team as well documenting the issuesincidents for better follow up Improving day to day tasks by writing scripts and automate tasks that are procedure oriented Contribute towards the workload by picking up tasks voluntarily Contribute towards better post-release checkouts Understand the underlying issue and the associated patch fixrelease and identify systemic issue Qualifications Overview The ideal candidate will have a balance of technical skills, business knowledge, troubleshooting expertise, and excellent soft skills. Experience required in trading floor environments, preferably Equities. Requirements Technical skills General knowledge and capabilities in scripting languages, databases, SQL, networking, market data, Windows, and Linux, and application configuration. Business knowledge Candidate should be looking to build upon a solid knowledge base in global finance, Investment Banking, Equities, trade workflows, and basic knowledge of Option pricing. Troubleshooting This is the key skill set of the successful candidate. Emphasis on ability to manage the situation - determine and understand impact from an outage, provide the proper level of communication, think outside the box for workarounds, bring in the appropriate resources, persistence in working to restore service, follow up with root cause analysis and completion of action plan. Soft skills We are looking for a highly motivated individual who is comfortable in a trading environment. Excellent communication skill, follow through, and relationship building skills required. Candidate must have demonstrated experience working in a high pressure, time sensitive environment
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