Elevate Your Luxury Retail Career: Showroom Manager in Dullingham (Near Newmarket)!

We're seeking a proactive, sales-driven Showroom Manager to champion our customer experience and drive commercial success at our leading retail business in Dullingham. This is a hands-on leadership role for someone with a passion for luxury, exceptional customer service, strong administrative prowess, and a collaborative spirit. If you're highly organized, reliable, and eager to grow with a business expanding its retail footprint, we want to hear from you.

Key Responsibilities

Showroom Operations

• Open and close the showroom daily, ensuring it's impeccably prepared: perfect lighting, inviting music, pristine cleanliness, refreshing hospitality, and fully operational POS systems.
• Maintain the showroom's impeccable appearance, ensuring product displays are accurate, updated, and perfectly aligned with current inventory and promotions.
• Manage inventory turnover using NetSuite, coordinating seamlessly with Operations and Warehouse for product transfers and replenishments.
• Monitor and reorder consumables to consistently provide exceptional customer hospitality (e.g., tea, coffee).

Customer Experience & Sales

• Greet and assist customers, delivering compelling product demonstrations and expertly guiding them through their sales journey.
• Proactively follow up on customer inquiries, draft orders, and abandoned carts via Shopify and internal systems.
• Create and manage orders, meticulously track deposits, and coordinate delivery timelines using third-party portals (Furdeco, Stream, MaxOptra).
• Manage all sample requests, ensuring swatch orders are processed and posted correctly and promptly.
• Handle post-delivery customer concerns with empathy and efficiency, liaising with appropriate teams for swift resolution.

Skills & Qualifications

• Proven experience in retail or showroom management, ideally within a high-value or luxury furniture environment.
• Exceptional communication and interpersonal skills with a natural ability to build strong rapport with customers and colleagues.
• Demonstrated sales acumen and a track record of successfully closing deals and exceeding targets.
• Proficiency in NetSuite, Shopify, and third-party logistics portals (e.g., Furdeco, Stream, MaxOptra) is a distinct advantage.
• Outstanding organisational and time management skills.
• Strong analytical abilities and meticulous attention to detail.
• Reliable, self-motivated, and comfortable working weekends and holidays as needed.

What Awaits You

• A permanent, full-time position offering long-term stability and security.
• A clear pathway for career progression within a leading luxury brand.
• A competitive salary ranging from £35,000.00 to £40,000.00 per year, commensurate with your experience.
• Convenient free on-site parking.
• A comprehensive benefits package, including a company pension scheme.
• A supportive and collaborative work environment. Your schedule will be 5 days per week, including weekends and bank holidays, with 2 in-lieu weekdays.