Customer Care Operative
📍 Peterborough & Surrounding Areas
💷 Up to £40,000 DOE

We're looking for a hands-on, customer-focused professional to join our team as a Customer Care Operative. You'll be the face of our aftercare service, ensuring every customer receives a high-quality resolution to any remedial works — with professionalism, efficiency, and a smile.

What you'll be doing:

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Organising and managing your own workload to deliver top-quality remedial works on time, in line with agreed SLA's.

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Carrying out all works to the highest standard, ensuring full compliance with our Customer Care procedures.

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Keeping costs under control and following our sign-off and cost-recording processes, while spotting any opportunities for contra-charging.

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Updating all job details via our Operative App, ensuring accurate defect tracking and root cause analysis.

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Liaising with subcontractors when needed, inspecting reported defects, and keeping both customers and the office team fully informed.

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Working safely and in line with our Health, Safety & Environmental policies, ensuring best practice at all times.

What we're looking for:

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Solid experience in homeowner maintenance, with skills in both painting and joinery.

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Comfortable maintaining and using a range of tools and machinery.

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Great communication and customer service skills — you know how to keep customers informed and reassured.

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PASMA certificate (advantageous, but not essential).

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First Aid qualification (advantageous).

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Competent with Microsoft Office.

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Current CSCS Card.

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Full UK driving licence.

What we offer:

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Competitive salary up to £40,000 DOE

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Company vehicle and tools provided

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Supportive, team-focused working environment

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Opportunity to work across a variety of sites in and around Peterborough

If you're a skilled operative who takes pride in your work and thrives on delivering great customer service, we'd love to hear from you