We are currently looking for a Senior Applications Operations Engineer to join our Technology and Service Operations Function within the Digital and Technology group.

Client Details

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

Description

Key responsibilities:

Incident management and technical problem solving and resolution
System upgrades and patching
Systems administration
Finding and implementing solutions to outdated processes
Remediation work based on results of audit and assessments
Change management - code deployment and control The selection process:

We use the Civil Service Success Profiles to assess our candidates, .

Profile

Our successful candidate will have:

Experience of working on a broad range of application technologies with extensive knowledge of:
Managing COTS applications and integrations
Troubleshooting application issues from desktop through to server
Experience of working on at least three of the following:
Web development & support
SQL scripting or DBA activities
Monitoring platforms
DevOps tooling, (Github)
SaaS based configuration and management
Cloud based applications
Administration and support of Jira cloud
A degree or graduate qualification in a computing discipline, or equivalent education and experience Person Specification:

Method of assessment: A=Application, I=Interview

Behaviour Criteria:

Managing a Quality Service (I)
Working Together (I)
Making Effective Decisions (I)Experience Criteria:

Experience of working on a broad range of application technologies with extensive knowledge of: (A, I)
Managing COTS applications and integrations
Troubleshooting application issues from desktop through to server
Experience of working on at least three of the following: (A, I)
Web development & support
SQL scripting or DBA activities
Monitoring platforms
DevOps tooling, (Github)
SaaS based configuration and management
Cloud based applications
Administration and support of Jira cloud
Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver a Digital, Data and Technology service (A)
Lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS (A, I)Technical Criteria:

You will hold a degree or graduate qualification in a computing discipline, or equivalent education and experience (A)
Formal training including professional courses in areas such as ITIL Service Management is desirable (A)Strengths Criteria

Catalyst (I)
Problem Solver (I)
Challenger (I)If you would like