As a Student Support Hub Adviser, you will be the first point of contact for students seeking guidance, information or support, delivering a warm, professional and student‑centred service.

You will play a key role in creating a welcoming environment, resolving queries at first contact wherever possible, and ensuring students feel supported, understood and empowered throughout their university experience.

Client Details

Our client is a leading higher education institution committed to placing students at the heart of everything it does. With a strong focus on inclusivity, wellbeing and service excellence, the university has recently invested in a brand‑new Student Support Hub

Description

Key Responsibilities:

Providing front‑line, in‑person support to students within the Student Support Hub
Delivering excellent customer service in a clear, approachable and supportive manner
Understanding student needs, assessing queries and offering practical solutions or referrals
Supporting students who may be distressed, with empathy and professionalism
Resolving queries at first point of contact wherever possible using knowledge, systems and initiative
Accurately recording interactions using CRM or live‑chat systems
Collaborating with academic and professional services teams across the university
Maintaining confidentiality and handling sensitive information in line with GDPR and compliance standards
Actively developing and maintaining knowledge of policies, services and processesProfile

Person Specification:

Proven experience deliveringstudent‑centred services within Higher Education
Experience supporting individuals who may be distressed or facing challenges
Excellent organisational and time‑management skills
Ability to remain calm, professional and effective under pressure
Strong written and verbal communication skills
Confidence using CRM systems, live‑chat platforms and Microsoft Office
Ability to build effective working relationships across varied teams
A responsible, confidential approach to handling sensitive informationJob Offer

A role with genuine impact on student wellbeing and success
A supportive and inclusive working culture
Professional development and learning opportunities
6-Monht contract opportunity