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DATE ADDED: Thu 19/03/2020

IT Service Desk Analyst - Telematics Solutions

Crewe, UK


JOB TYPE: Permanent, FullTime

SALARY: 21000 - 22500

A leading telematics solutions provider has an exciting opportunity for an IT Service Desk Analyst to join their team based in Cheshire.
They have been creating and providing telematics (black box) solutions for insurance, rental, fleet and automotive sectors since 2009.
They undertake a variety of telematic, can bus and camera installations for customers on all makes and models of cars and LCVs.
Due to growth, they are looking to find an IT Service Desk Analyst to join them.
You'll be joining a friendly team who care about each other, the business and their customers.
As their IT Service Desk Analyst, you will be responsible for the responding, triaging and troubleshooting of any faults or changes that are raised on the ITIL Service Desk Application.
You will need excellent organisational skills and be able to keep on top of many issues simultaneously whilst maintaining professionalism.
About the role: Responding of all faults and changes logged on the ITIL Service Desk Application Triaging requests to ensure they get the correct priority Ensuring that all tickets on the helpdesk are resolved within SLA Ensuring all helpdesk tickets are updated Responsible for liaising with both internal and external customers to ensure they are kept updated with the progress of their request Responsible for liaising with 3rd party suppliers in the event of a failure and ensuring the business is regularly kept up to date with progress of the resolution.
Requirements: Previous Experience in IT Support SQL Server 2008 and above Query, Reporting and maintenance Windows 10 to an advanced level Windows Server 2012 and above administration and maintenance IIS administration and maintenance Strong understanding and working knowledge of Active Directory, Exchange Mailbox administration, DNS, Group Policy and Domain Controllers Azure administration and maintenance Good knowledge of Routers, Firewalls, Switches, VPN devices and Wireless and other networking devices Good understanding of AV technologies and experience of their administration Strong understanding of Backup and Restoration methods Strong understanding of NTFS and share permissions on previous and current Windows versions Ability to articulate at a technical level appropriate to circumstances - for clients with varying levels of IT knowledge and competence Work well under pressure and in a busy environment Team player Good written and verbal communication abilities Experience of working within a regulated environment ITIL Qualified or aware Problem Management and Service Improvement experience Knowledge of Change Management Selection process and criteria: Interview with Team Senior and Team Manager References on Request 3 months probation period What's on offer: Expensed and equipped service van (for business use) 25 days holiday plus bank holidays moving up to 30 days after 5 years Paid health cash plan - with upgrades to dental and optical Life insurance A range of discounts in High Street stores, restaurants, gyms, cinema tickets Bike to work scheme Christmas Savings scheme Pension scheme Opportunity to build a fantastic career with us Overtime as needed Sounds interesting? Click the APPLY button now.
Candidates with previous experience in or job titles including: IT Service Desk Analyst, IT Helpdesk Technician, IT Service Desk Technician, IT Helpdesk Engineer, 1st Line Support Engineer, Helpdesk Engineer, IT Support Engineer, IT Support Technician, Service Desk Analyst, may also be considered.