An exciting opportunity for a fluent Dutch speaker is available for our client based in London. The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch speaking Logistics Customer Care Associate will join a dynamic Logistics and Customer care service team of more than 25 individuals. Will be responsible for deliveries throughout the EU, tracking of Shipments, handling of non-conformances and the stock reconciliation process with the EU 3PLs. The Key Responsibilities will be:

• Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier
• Liaison with customers, warehouses, and carriers
• Input of correct information onto internal system, to create forward allocations and warehouse instructions.
• Invoicing customers promptly, with correct VAT calculated.
• Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
• Handling enquiries, complaints and other aspects of customer service as required.
• Monthly stock reconciliations and handling follow-on enquiries from the finance department.
• Handling non-conformances
• Occasional on-site inspection of warehouses
• Processing charges invoices from warehouses, forwarders, and other suppliers
• Project work
• When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences.
• Any other duties at manager’s discretion

The successful candidate will be proactive, organised, and hands-on individual with excellent business communication skills. Must also be self motivated and able to multi-task and maintain a high level of accuracy. Fluency in Dutch and English is essential and some experience in handling key accounts. Excellent opportunity with good benefits and a sought after location. Hybrid position.