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Date Added: Thu 15/07/2021

Application Support Engineer

Greater Manchester, UK
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Job Type: Permanent, FullTime

Salary: £250 - £340/day 5-6 months

Are you an experienced Application Support professional? Do you have specific experience of a broad range of application disciplines across core business activities? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Engineer to supply extra support capacity to a modernising organisation undergoing a significant amount of change and project work.

The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & deskside support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, documentation, resolutions, and timing. You will also be involved in ad hoc project work, problem management, the investigation & root cause analysis of underlying system issues, third party supplier management, as well as helping with fixes & solutions, systems configuration, data conversion and testing where necessary. You will also support effective and efficient management of service introduction, transitioning services and changes from projects into business as usual.

Must Have

Experience providing 2nd or 3rd line support/systems administration on software applications.
Experience of supporting a broad range of application domains such as, but not limited to, CRM, ERP, HR, Payroll, Procurement, Supply Chain, Property Management, or any other bespoke application area.
Experience working in an ITIL environment.
Nice to Have

SQL Scripting
ITIL v3 certification
As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. An analytical thinker, you will have experience across a wide range of technologies and the ability to pick up and learn new applications quickly.

If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is home based to start with, with travel to the office in Manchester likely from September onwards. On offer is a day rate engagement taking you until the end of 2021 and inside of IR35. To take advantage of this opportunity please apply immediately as interview slots are available immediately for suitable applicants.

Informed Recruitment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website
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