We are looking for a Customer Support Co-Ordinator for our client based in Dartford.

The company is a physical security solution provider, offering protection for organisations and businesses for over 30 years. We are the UK's leading designer, manufacturer, and installer of bespoke physical security products

This is a Monday to Friday role Woking standard office hours

Salary: £27k per annum

Holiday: 25 days +8 Bank Holidays

Requirements

Receiving telephone calls/ and e-mails from both customer staff directly and Facility Management Helpdesks relating to reactive call-out work.
Providing telephone diagnosis of problems on site and the resolution wherever possible, thus reducing the number of calls requiring site visit by service technicians
Monitoring response times to all logged calls escalating priority status as necessary within default response time bands by rescheduling technician's appointments to suit.
Monitoring the receipt of timesheets, service reports and any other associated technician administrative details
Compiling and distributing service documentation to field staff technicians as required.
Emailing or printing, any Technician paperwork, technical data, or correspondenceThe ideal candidate will have experience in a similar position and excellent administration skills and an eye for details.

The role would suit an individual looking for career progression and someone who wants to be part of a fast paced customer service team

Major Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Major Recruitment is an equal opportunities employer. All of our current vacancies are on our website.

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