Porsche Retail Group (PRG) have an excellent opportunity for a Service Team Manager to work for one of the world's most iconic brands and join Porsche Centre Reading.

Please note: To apply for this role, you must have recent automotive dealership experience as a Senior Service Advisor or Manager.

Reporting to the Aftersales Manager, as the Service Team Manager, you will oversee the Service Advisor and Service Quality team, to ensure excellent customer service and efficient handling of vehicle service and repair appointments. In his role, you will be the key liaison between our customers and the workshop, managing workflows and the customer journey from the initial booking through to the vehicle return. You will ensure all service activities are coordinated efficiently between customers and the service team, contributing to workshop productivity, customer retention and the overall success of the Aftersales Department.

Responsibilities:

Supervise and support the Service Team, monitoring performance and providing coaching and training as needed
Liaise with the workshop/technicians to ensure work is prioritised and service/repair booking time frames are met
Monitor progress of repair jobs and proactively manage delays
Identify opportunities to improve workshops and customer touchpoints, working with the Aftersales Manager to enhance operational efficiency and profitability
Act as the first point of contact for technical customer issues or customer complaints, ensuring efficient resolution
Maximize service marketing campaigns
Minimum Qualifications:

Valid full Driver's License
Proven experience in service reception or customer service management
Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service
Excellent knowledge/ understanding of the motor industry  
Excellent verbal and written communication skills
Proven track record of achieving operational targets. 
Desirable

Basic vehicle repair knowledge
Knowledge of automotive or technical service processes
Familiarity with service management software (e.g. Kerridge, CDK)
In return, we offer

Basic Salary up to £45,000 per annum, depending on experience
Monthly bonus payments - OTE of 35% of basic salary per annum
A tax efficient VW Group Vehicle
Option of a second VW Group Vehicle at a preferential leasing rate
33 days holiday, with extra days for long service
Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing
Dedicated mental health champions
Employee representative body - your voice at work
Centre:
Porsche Centre Reading, the very first 'Destination Porsche' centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. 

Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. 

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

How to Apply
Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.  Please only apply if you consent to these terms.

You must live in and have eligibility to work in the UK.  Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you