Job Title: Retail Branch Sales Manager
FLSA Status: Exempt
Reports to: Chief Retail Officer
Supervises: Assistant Branch Manager, Relationship Bankers and Client Experience Bankers (“Branch Staff”)
The Branch Manager is responsible for directing the sales activities of the branch staff and managing the daily operations of the branch. The Branch Manager is also responsible for the development of new relationships, the expansion of existing relationships, the retention of existing relationships and the development of referral business. Independent judgment and decision making required under minimal supervision.
Sales Management (50%)
Manage the daily, weekly, and monthly sales plans to ensure that each subordinate understands their participation in achieving the Bank’s sales goals and their individual sales goals. Conduct daily and weekly sales meetings with the Branch Staff to determine key sales activities for the week. Conduct weekly coaching sessions with individual team members, conduct monthly performance reviews to address any gaps in performance, discuss team member’s sales performance to date, and continually work with team member on their personal development. Understand the branch’s achievement of growth based on daily, weekly and monthly review of deposit and loan reports. Complete and submit appropriate sales reports as requested.
Consumer Business Development and Relationship Management (25%)
Support the bank’s strong relationship banking culture through on-going client contact, quality service, and superior product knowledge. Develop new consumer and business relationships through the marketing of all bank products and services. Strategically market bank and bank products to targeted prospects to build new bank relationships and increase existing client portfolios. Assist clients with account information, maintain cash drawer as dictated by branch needs, answer branch telephone calls, and ensure prompt handling of all client issues. Provide coaching and mentoring to subordinates to ensure that the bank’s relationship banking culture is demonstrated consistently to all potential and existing clients.
Supervisory Responsibility (15%)
Prepare and communicate daily schedules to subordinates ensuring effective staffing while monitoring overtime, attendance and punctuality. Review timecards to ensure proper reporting of hours worked, correcting discrepancies according to the bank’s payroll policy. Monitor subordinates performance to ensure adherence to bank policy, procedures, and government regulations. Manage and ensure compliance with the bank’s policy regarding cash differences, enforcing timely research and prompt resolution of all cash differences. Prepare and deliver the timely evaluation of subordinate’s performance including regular feedback of disciplinary issues and annual performance appraisals.
Branch Operations, Record Keeping and Security Administration (10%)
Manage and direct subordinates in the daily operations of the branch. Ensure that the branch’s daily cash is maintained within specified limits and cash activities adhere to bank policy and procedures. Ensure that the branch’s supply of traveler’s checks/cards, bank checks, and other negotiable items are maintained according to bank policy and procedures. Ensure that negotiable instruments are properly logged and that monthly audits are performed to ensure security procedures are adhered to. Assist subordinates with branch operations and balancing functions. Maintain and audit branch general ledger weekly/monthly as appropriate, reporting discrepancies to Chief Retail Officer immediately. Coordinate “end-of-day” branch balancing, working with appropriate departments to ensure branch is reconciled. Monitor the adherence to regulatory requirements and applicable branch reporting. Maintain reports and/or logs of cash differences, general ledger transactions, vault and branch balancing. Perform periodic testing of security system per the Bank’s security procedures, logging the completion of the test, and immediately reporting any system failures to the Chief Retail Officer and the bank’s Security Officer. Ensure dual control for all areas of branch operation including, but not limited to, ATM, Cash Vault, Night Depository, and cash verification (when necessary.)
Contribute to the overall success of the bank by accomplishing related tasks as assigned by management.
Job Requirements and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have a Bachelor’s degree in a related field or equivalent work experience.
• Must demonstrate knowledge of basic banking products, applicable banking rules and regulations, and general bank policy related to branch sales and operations.
• Must demonstrate the ability to effectively communicate, verbally and in writing, with all levels of management, customers and co-workers.
• Must demonstrate effective judgment and decision making skills.
• Must demonstrate effective mathematical skills including, but not limited to, counting, adding, subtracting, dividing and multiplying.
• Must demonstrate the ability to manage multiple tasks and meet deadlines.
• Must be capable of maintaining regular attendance.
• Must pass pre-employment testing including drug testing and background investigation.
• Must be able to perform the essential job functions with or without reasonable accommodations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to utilize bank equipment to process bank business.
• Must be capable of lifting at least 50 pounds.
• Must be able to stand for pro-longed hours.
• Must be capable of maintaining regular attendance.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be capable of simultaneously handling demands from clients, co-workers and management.
• Must be capable of handling extreme changes in business traffic.
At STC Capital Bank, we're here to make a difference in the way you bank. We do so every day for our clients by staying tried and true to our founding principles: service, trust, and commitment. These three principles are a whole lot more than just words to us. They're at the center of how we do business; they're even what influenced our name, "STC" Capital Bank.
Upholding our mission day in and day out is an utmost priority here at STC Capital Bank. We do so by providing our valued clients a blend of professional, accommodating, and friendly service, backed by a wide range of value-added products and services to always keep banking easy and accessible for you.
Role: Retail Banking Center Manager
Location: Saint Charles,
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