Customer Service Advisor - Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

“Be the first voice our customers hear and the support they can rely on.”

What's in it for you

22 days holiday plus bank holidays

Discretionary annual bonus

2x annual salary life cover

Company pension scheme

Cycle to work scheme

Employee Assistance Programme

Eye-care scheme

Retail discounts

Free on-site parking

Full training and ongoing development

The Role

40 hours per week (Monday to Friday, 8:00am - 5:00pm, with 1 hour unpaid lunch)

Fully office-based

Saturday mornings required on a rota basis (3 hours, paid at overtime rate)

First-line telephone response to customer calls

Take and process fuel orders for delivery

Raise and transfer tickets to relevant depots

Take payments over the phone

Direct calls to the appropriate departments

Support with repeat and group orders

Provide cover and assist with other duties as required

Regular communication with internal teams

About You

Previous customer service experience (essential)

Inbound telephone experience (desirable)

Strong administrative and IT skills

Excellent communication skills, both verbal and written

Highly organised with the ability to prioritise effectively

Awareness of data protection principles

Able to work under pressure and manage own workload

Keen to learn and progress within the role

If you're enthusiastic, customer-focused, and ready to take on a varied role, we'd love to hear from you.

Apply today to become a Customer Service Advisor