Workshop Manager / HGV Workshop Supervisor - West Thurrock

Location: West Thurrock

Salary: Up to £55,(Apply online only) DOE + 10% KPI bonus

Shift: Monday to Friday, 40 hours - 08:00-17:00

Benefits:

7% matched pension scheme
33 days holiday rising with service
Healthcare cashback scheme
Employee discounts across retailers, cinemas, and services
Cycle to Work Scheme
We are looking for an experienced Workshop Manager or HGV Workshop Supervisor to manage a large team of technicians in a busy dealership workshop. The successful candidate will have proven experience supervising staff, controlling workflow through the workshop, and ensuring high standards of service and repair work. A retail dealership workshop background is desirable.

Key Responsibilities

Proactively manage the customer journey from planning and arrival to work completion and invoice/claim closure
Ensure service and repair work is completed to time and quality standards
Manage job profitability and workshop productivity targets
Motivate, develop, and manage the performance of the workshop team
Identify ongoing training needs for technicians
Report on workshop KPIs and productivity
Manage budgets and plan workshop efficiency
Resolve employee issues and support day-to-day workshop operations
Maintain a safe, organised, and professional workshop environment
Skills and Experience

Essential

Experience in an HGV workshop at supervisor or above level
Employee management and supervisory skills
Customer-facing experience with problem-solving ability
Reporting and KPI monitoring experience
Budgeting and workshop planning skills
Desirable

Level 3 HGV Technician qualification
Experience in a retail dealership workshop
Click 'Apply Now' to take the next step in your Workshop Manager career.

Tru Talent recruit across the UK for Workshop Manager, HGV Workshop Supervisor, Senior Workshop Technician, HGV Technician, HGV Mechanic, Mobile Vehicle Technician, and Commercial Vehicle Technician roles.

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