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Date Added: Sat 05/06/2021

Automotive Service Manager

Countryside, IL, US
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Company: AUTOBARN VW OF COUNTRYSIDE

Job Type: Permanent, FullTime

Job Description

Service Manager

Service Team Manager - Service Team Manager will provide coaching and assistance to maximize service volume and profitability whilst exceeding customer expectations. You will be responsible for managing a team of Technicians and Service Advisors in a professional, profitable and safe manner.

Role responsibilities - including, but not limited to:

  • To ensure all customer vehicles are fully repaired and serviced according to standards and within agreed timeframes
  • To communicate with the customer regarding the repairs and any additional work required
  • To have thorough knowledge of the complete product range and have knowledge of our competitors
  • To provide guidance and training to the team to improve their performance and to ensure that all Technicians are doing their jobs effectively and confidently, working as a team
  • To monitor and ensure that the completion of all service and repair paperwork is completed promptly
  • To establish and maintain excellent working relationships with our manufacturing partners
  • To ensure the Technicians are allocated to jobs according to skillset
  • To ensure customer vehicles are handled with care whilst the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer

Who you need to be:

  • You must have excellent communication skills to communicate credibly with our customers, colleagues and senior management
  • You must enjoy working in a fast-paced environment recognizing individual responsibility to contribute to the performance and success of the team. You will have an understanding of the needs of others and a willingness to go the extra mile
  • You will have the ability to keep up-to-date with complex information, proven selling skills and good analytical and problem-solving skills
  • You will be able to develop rapport and trust with customers and to resolve conflict situations calmly and reasonably
  • You will have a passion for customer service, have a process orientated approach and be professional and well presented

What do we offer?

  • Competitive Compensation
  • Performance related commission/bonus
  • Health Insurance and additional benefits
  • 401K available

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