Aftersales & Warranty Coordinator
Location: Horley, Oxfordshire (OX15 6BN)
Type: Full-time, Office-based (occasional travel may be required)

An exciting opportunity has arisen for a proactive and customer-focused Aftersales & Warranty Coordinator to join a specialist vehicle team. This role is key in supporting the sales function while taking ownership of the aftersales and warranty processes to deliver a seamless, high-quality experience for customers.

Key Responsibilities:

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Act as the primary contact for all aftersales enquiries, including warranty bookings, repairs, parts, and accessory requests

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Manage the full warranty claim process: submit and monitor claims, liaise with suppliers and manufacturers, and maintain accurate records

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Coordinate service and repair appointments, ensuring clear communication and timely follow-ups

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Maintain up-to-date customer and warranty databases

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Provide administrative support related to vehicle handovers and associated documentation

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Assist with compliance submissions and quality-related reports

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Identify recurring issues and suggest improvements to internal processes

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Work closely with workshop and office teams to support smooth daily operations

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Prepare aftersales-related reports for internal use

Ideal Candidate:

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Previous experience in aftersales, warranty coordination or customer service, preferably within the automotive, engineering, or technical sectors

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Excellent administrative and organisational abilities, with a high level of accuracy

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Strong written and verbal communication skills with a professional, customer-first attitude

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Familiarity with MRP/ERP systems is an advantage

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Technically minded, with the ability to interpret basic technical information (desirable)

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Positive, solution-focused approach and capable of working both independently and collaboratively

What's on Offer:
This is an excellent opportunity to play a key role in delivering exceptional customer service and operational support within a fast-paced, hands-on environment. You'll join a dedicated team committed to quality and continual improvement.

Apply Now
If you're organised, customer-oriented, and ready to take ownership of a varied and rewarding role, we'd love to hear from you