Job Specification:

* Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary

* Raising of purchase orders and management of invoicing from start to finish.

* Portfolio diary management.

* Arranging emergency call outs.

* Scheduling planned maintenance.

* Liaising with Subcontractors and booking jobs.

* Run and review WIP reports weekly

* Run and review Debt report weekly

* Monthly contractual and extra works invoicing.

* Completing paperwork and monthly billing.

* Direct contact with customers over the phone.

* Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner.

* Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work

* Answer calls and emails in a professional and timely manner.

* Ensure the delivery of high Customer Service Standards.

* Support with any adhoc requests required