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DATE ADDED: Thu 11/10/2018

Customer Service Assistant

Dubuque, USA


Job Description


  • Answers phone calls from retail stores/sales reps/consumers.
  • Answers customer service e-mails.
  • Preps parts orders and enters into system to be processed.
  • Preps/validates credit memos to be processed.
  • Works closely with sales dept/sales reps to validate parts and credit requests.
  • Pickup and reply to consumers calls left on Hot Line.
  • Monthly excel spreadsheet for Repair & Allowance Report.


  • Regular daily attendance is required. Eight hours per day, or as directed by supervisor, is required.
  • Conforms to the dress code, the workspace, and the building guidelines, as well as all other company policies.
  • Inspects any incoming or outgoing furniture for accuracy as to the repair order or complaint registered by the consumer and/or dealer through e-mail pictures.
  • Works closely with the Customer Service Supervisor to insure repair procedures are followed.
  • Performs data entry functions necessary to handle order changes, enters orders and retrieves order information. Assists in entering miscellaneous blue orders and regular orders; faxes to dealers.
  • Responds to dealer calls as needed to write or cancel dealer orders, advises on shipping information and general status on dealer orders.
  • Works with mills on recover charge-backs.
  • Acts as backup to Customer Service Supervisor.
  • Communicates via e-mail on customer service issues.
  • Compiles monthly Repair & Allowance Report for Corporate Quality Department
  • Answers consumer complaint calls. Opens and replies to all customer service mail on a daily basis.
  • Issues credit memos for chargebacks on local repairs.
  • Performs other duties as assigned.


  • Customer Service experience preferred.
  • Excellent phone skills.
  • Excellent computer skills, including spreadsheets.
  • Ability to sit for long periods of time.

Company Description
Flexsteel Industries, Inc. offers a competitive salary, along with an excellent full-time benefits package, paid holidays, a friendly, supportive work environment, Flexsteel furniture discounts, and professional growth opportunities.

Application Instructions:

Please apply online at #

Role: Customer Service Assistant
Job Type:
Location: Dubuque,

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