Working for a lovely Client based in Bradley Stoke, my Client is looking for a customer service administrator to join their expanding team

About the role

You will be responsible for:

• Corresponding with customers by telephone and email
• Inputting orders onto our business system (currently SAP)
• Monitoring orders from start to finish to ensure timely delivery, despatch and payment
• Verifying fulfilment provisions
• Processing credits
• Booking transport for despatch
• Maintenance of client databases
• Ensure health and safety compliance

Experience and Qualifications needed

• Customer Service knowledge and experience (essential)
• IT skills (Office Software and SAP)
• Experience of sales processes
• Knowledge of ISO

Additional Skills

• Exceptional communication skills
• A focus on delivering excellent customer service
• Highly organised and process focused
• Ability to manage demands from multi departments
• Ability to build good working relationships
• High attention to detail
• Good organisational skills
• Ability to work in a high paced environment
• Attention to detail
• Ability to work independently as well as part of a team

What we can offer you

• Competitive salary
• Flexible working arrangements
• 23-28 days holiday (+ Bank Holidays), increases with LOS
• Free parking
• Christmas Shutdown
• Enhanced Pension
• Employee assistance program
• An environment to learn, develop and grow.