2nd Line Service Desk Analyst / 2nd Line Helpdesk Analyst
2nd Line Service Desk Analyst / 2nd Line Helpdesk Analyst - Leeds, West Yorkshire - @£25,000 plus great benefits inc WFH option 3-4 days per week.
Leading professional services organisation requires a 2nd Line Service Desk Analyst / Helpdesk Analyst / 1st/2ndnd Line Support to support internal and external clients on a busy helpdesk. You will have 2-3 years experience of working in a Servicedesk environment providing 1st and 2nd Line IT support demonstrating a high level of service and with the ability to provide excellent technical trouble shooting skills, to prioritise and manage workload effectively, managing several open Incidents/Problems and mini projects simultaneously, have experience of MS Desktop Systems and Applications (Office 365 essential) and of software installations.
As a 2nd Line Servicedesk Analyst / Helpdesk Analyst / 1st / 2nd Line Support Analyst you will have excellent client service skills, be proactive, have excellent communication skills and a team oriented approach. You will be required to take calls (incidents and service requests) on the IT service desk system, ensuring that all client contact and updates are recorded, investigate, monitor and resolve any incidents/service requests, liaise with internal/external clients and IT support to resolve incidents, be responsible for application delivery, patching and anti-virus, install software etc.
Any MS accreditations or experience of some or all of the following is desirable: Experience of desktop upgrades and/or migrations, Active Directory, Group Policies, SCCM, Veeam, Exchange, MS SQL and knowledge of current Anti-Virus software.
This is a great opportunity to join one of the leading Professional Services organisations in Leeds City centre with a salary of @£25,000
This role is commutable from Barnsley, Leeds, Wakefield, Bradford, York, Selby, Harrogate, Keighley, Skipton, Halifax and Huddersfield