Company: QA LTD
Job Type: Apprenticeship, FullTime
Salary: £18,000 - £20,000 per annum
Employer description:
Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance.
Overview:
Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you!
Duties:
- Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries
- Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users
- Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.
- Monitoring client servers and backup data for anomalous behaviour, and adverse client impact
- Identifying and troubleshooting client backup failures
- You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services
Desired skills / qualities:
- The ability to build strong relationships with the team and clients
- Excellent customer service: you must be a people person with patience and be able to communicate effectively
- Great problem-solving skills with the ability to see the challenge through
You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart.
Entry requirements:
- A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include:
- Two A levels in one or more similar subject.*
- Level 3 apprenticeship in a similar subject.
- International Baccalaureate at Level 3 in a similar subject.
- BTEC Extended Diploma in a similar subject.
- A work experience route (2-3 years) in a similar subject-related role.
*'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.
Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.
Salary:
- £18,000 - £20,000 per annum.
Working week:
- Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview).
Benefits:
- We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team.
- Certifications through the QA apprenticeship and our partnership with Microsoft.
- Profit share scheme.
- BUPA health insurance and enhanced pension scheme.
- 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us.
- Social events, such as go karting, pizza making, escape rooms and many more!
- Our office is a short walk from Cambridge North train station and local bus routes.
- We also offer free onsite parking.
Future prospects:
- As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply Today!