We are looking for an enthusiastic IT Support Engineer to join a well-established manufacturing organization based in Amersham. The successful candidate will be responsible for providing technical support to internal users, from handling day-to-day support requests to getting involved in project work and system improvements.
This a full-time office-based role and will play a pivotal part in managing the infrastructure, managing hardware and software, and resolving technical challenges.
ROLE:
* Maintaining systems, optimizing IT performance, and providing day-to-day support.
* Supporting Windows desktop / server technologies.
* Assisting in the delivery of IT projects (software / hardware updates, rollout's, server upgrades, migrations etc).
* Maintaining the onsite server.
* Manage on-boarding/off-boarding processes for hardware and software.
* Maintain IT assets across the organization.
* Monitor system performance, backups, and security protocols.
* Providing IT support and help to customers / client base.
* Getting involved with RMA processes and tasks involved to sort out issues.
* Troubleshoot hardware and software issues.
* Install, configure, and maintain computer hardware, software, and external devices.
* Ensure compliance with all relevant policies and procedures.
REQUIREMENTS:
* 1-2 years relevant IT support experience.
* Fluent in English, with a proficient level of customer service experience.
* Knowledge of Active Directory, Office 365, and other cloud technologies.
* Experience with troubleshooting hardware and software issues.
* Excellent problem-solving and communication skills.
* Own car preferred.
MORE JOB INFO:
* Fully office based.
* Parking available.
* Dynamic & diverse working environment
* 21 days annual leave + bank holidays
* 8:00am - 5:00pm (Monday to Thursday) and 8:00am - 12:30pm (Friday)