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Date Added: Sat 13/11/2021

Service Engineer

Wakefield, UK
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Job Type: Permanent, FullTime

Salary: £20k - 25k per year

Service Engineer  

West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire.  At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers. 

To support our ongoing business growth, we are recruiting for a Service Engineer. You will be responsible for resolving any issues our customers may have with our products after installation and you will be expected to provide excellent customer service to our customers during this process.  You will take pride in your work and support the Head of Customer Services. If you are looking for a role where you can utilise your skills, knowledge and experience and focus on delivering a high-quality service to all customers, then you could be perfect for this position.  The hours of work will be Monday - Friday, 8am - 4.30pm.

Role Responsibilities

  • To be responsible for resolving any issues with our windows, doors, bi-folds and conservatories on the first visit; 
  • To provide excellent customer service whilst at customers properties; 
  • To be responsible for ensuring quality work is carried out at all times; 
  • To adhere to the Terms and Conditions of relevant guarantees and where possible create sales.  
  • To ensure that all safety procedures are complied with; 
  • To ensure that you adhere to and follow Health and Safety guidelines ensuring that you are at all times working in a safe environment; 
  • To ensure that the finished product meets the required quality standards; 
  • To provide written documentation of the outcome of the visit detailing what has been done and if a second visit is required; 
  • Any other reasonable duty as may be required. 

Person Attributes

  • Previous experience in all aspects of window, door and bi-fold fitting including fitting doors and windows, conservatories and orangeries; 
  • The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc. 
  • The ability to measure sizes accurately with the relevant measuring tools. 
  • Excellent product knowledge  
  • Excellent attention to detail and ensuring work is thorough and complete 
  • Good problem-solving skills with the ability to identify cost efficient solutions to problems 
  • Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers 
  • Clean driving license 
  • Flexibility to work overtime as and when required 
  • A strong team player who works well on their own initiative with a can-do attitude 
  • The ability to demonstrate effective time management  
  • Good communication skills with the ability to communicate both verbally and written 
  • A proactive approach to work with the ability to prioritise and manage own workload. 
  • A self-motivated and confident individual who has a can-do approach to work with the ability to get the job done in the required timescales 
  • A willingness to undertake further training with the ability to implement learning into your daily work. 
  • Commercial awareness 

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus in quality work this could be the opportunity for you. Please can you send your CV and your salary expectations.   

Apply Now