Repairs Administrator

Type: Temp to Perm
Location: Role will full time in the office in Crawley - RH10.

Salary: £15.18ph umbrella (equiveland to £24k per annum)

Purpose of the role:

To provide excellent front line customer service and administration support by working in partnership with internal and external stakeholders to ensure our customers' needs are met and the Responsive Repairs team objectives are achieved.

Departmental Responsibilities:

To develop and maintain relationships with internal and external stakeholders to support our customers.
To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
To update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI's are met.
To provide full administrative support to the various teams within the service.
Scheduling of appointments and diary management of team members, external contractors and residents.
Manage and review service referral requests, rejecting, approving or seeking clarification where necessary.
To raise, monitor and report on work orders.
To arrange meetings and training seminars, confirming dates, venues and attendance as necessary, preparing meeting rooms and organising any required equipment, collating papers for distribution, ordering and / or providing refreshments, and taking minutes when requested.
To create and maintain comprehensible and accessible filing and other relevant systems (hard and soft) to enable the provision of general information and statistical returns as and when required, ensuring that all files, contracts, and records are kept up to date and old documents are archived as necessary in accordance with department and organisational policy.
To respond to routine enquiries (received by telephone, email, letter, fax or face-to face) 
Skills/Experience required:

Social Housing experience essential
Ability to work independently, exercising good initiative and judgement
Excellent written and verbal communication skills.
Proven time management and prioritisation skills.
Proven experience and ability to deliver excellent customer care and valuing diversity.
Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
Experience in working in a responsive repairs environment.
Experience in diary management and appointment scheduling.

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer