At our firm our Customer Service Representative will act as a liaison between our firm and their customers. Mostly fielding questions from existing customers, potential customers and end users who are interested in our products and services.
We work with Fortune 100 clients so half the work is already done for you. People have these products-and the people who don't want them. We look to our customer service employees to help recommend the best products for our customers as well as answer any questions they may have.
Essential Duties and Responsibilities :
Manage a high volume of questions pertaining: order status, product questions, sales assistance, inventory inquires, tracking information, quoting, and more.
Educate customers on products and services offered.
Resolve issues, gather and provide information; offering assistance and solutions.
Identify and assess customers’ needs to achieve satisfaction.
Assist with order processing for non-recurring accounts.
Assist with quote maintenance.
Build positive relationships and trust with customers through open and interactive communication.
Assist with special projects as assigned.
Other duties as assigned.
Job Qualifications: (Required)
Flexible work schedule, subject to change based on business needs.
Demonstrated ability to work independently and as a team player.
Outstanding written and verbal communication skills.
Comfortability working with technology
Strong interpersonal skills, detail oriented and able to coordinate/manage multiple tasks simultaneously.
Role: Customer Service Rep.
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