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DATE ADDED: Thu 27/06/2019

Contact Centre Advisor

Basingstoke, UK
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JOB TYPE: Temporary

SALARY: £9.21 - £10.21/hour

Do you have experience within a contact centre environment? If the answer is yes then this temporary position could be the perfect role for you. You will provide a centralised, professional and comprehensive customer contact service, attaining the highest possible standard of customer care.

Within this role there are two different shifts, one between the hours of 8:30am and 5:00pm and the other being between the hours of 9:00am and 5:30pm.Applicants should be able to work between these times.

This is a temporary role from July through to August/September.

Main Responsibilities :

* Pro-actively respond to enquiries to the Contact Centre across all channels, ensuring appropriate information, advice and/or assistance is professionally given on all matters within agreed service areas.

* Utilise all available systems to access information in order to respond to enquiries. Accurately record and execute information received from members of the public and record details of advice given.

* Handle payments into in a manner compliant with all relevant legislation.

* Deal with enquiries including those of a difficult nature promptly and pro-actively, resolving the situation as far as possible on the initial contact, exercising judgement on when an enquiry requires referral to the back office staff or alternative contact.

* Work with all other members of the Contact Centre team to organise and manage workloads effectively to meet the team's objectives and targets.

* Continually seek to improve knowledge and learning, working with the Team Leader in agreeing and implementing a self development plan

* Ensure all duties are carried out in a way that is customer orientated and which places a high value on the views, needs and requirements of the customer.

Skills :

* IT literate with proficient computer skills in data entry and information retrieval, with the ability to maintain effective customer contact at the same time, even in situations where systems fail.

* Excellent verbal and written communication skills

* Customer focused approach

* Problem solving

* Decision making and sound judgement

* Numerate

* Accuracy and attention to detail

* Negotiation, influence and assertiveness

* The ability to work as part of a flexible team

* Ability to prioritise and manage personal time to meet customer needs.

If you do not hear from a Consultant within 2 weeks of your application, then unfortunately on this occasion, you have been unsuccessful
Role: Contact Centre Advisor
Job Type: Temporary
Location: Basingstoke, Hampshire,

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