IT Support Specialist (2nd Line Support) - up to £28,000 + benefits

We're looking for an IT Specialist to join a growing technology team supporting over 1,500 users across the UK. This is a hands-on role where you'll provide 2nd line support, resolve complex technical issues and work closely with wider infrastructure and product teams.

What you'll be doing

Providing 2nd line support via phone, email and face to face

Troubleshooting hardware, software and Microsoft 365 issues

Escalating and triaging complex incidents across technology teams

Supporting IT projects and system improvements

Maintaining knowledge base documentation

Working to SLA targets within an ITIL-based support environment

What we're looking for

Experience in a technical support or service desk role

Strong Microsoft 365 knowledge

Experience using ticket management systems

Hardware and software troubleshooting skills

Excellent communication and customer service

Nice to have

macOS support experience

Microsoft Intune exposure

ITIL Foundation or Microsoft certifications

Ready to apply?

Please apply with your latest CV.

Know someone who'd be great for this role? We offer a referral scheme, so feel free to get in touch.

Note: We aim to respond to every application, but due to volume this isn't always possible. If you haven't heard back within 7 days, unfortunately you haven't been successful on this occasion. Please keep an eye on our website for future opportunities